Complaint Management Software

Fast Complaint management software is a online complaint management system designed to help organizations effectively manage and handle customer complaints using 8D problem solving methodology. It streamlines the complaint handling process, performing root cause analysis, defining corrective actions and preventive actions which in turn improves customer satisfaction, and helps businesses maintain a good reputation. Fast Complaint Management Software is developed in adherence to the ISO and IATF standards.
It provides a centralized platform for receiving, tracking, and managing customer complaints, ensuring a systematic approach to complaint resolution. Complaint management software provides comprehensive complaint 8D status tracking dashboard, allowing users to view the current status of the complaint real-time.
Reporting and analytics tools provide valuable insights into complaint trends, response times, and customer satisfaction, aiding in process improvement. Integration capabilities enable seamless data exchange with other systems such as CRM for enhancing overall customer service capabilities.

Key Features Of Complaint Management Software

8D Status Tracking Dashboard with real time data update.

Root Cause Analysis using Ishikawa Fishbone Diagram

5-Why Analysis for root causes to find the potential root cause

Notifications and Escalation via Email / SMS / WhatsApp

Integration with Third Party Softwares (SAP, Oracle, Legacy ERP, Tally, etc)

CAPA Planning, Execution, Follow-up and Evaluation.

Output report via 8D Report Software in complaince to ISO and IATF standards.

Modular, Scalable, Multilingual and Flexible

Benefits Of Complaint Management System

Improved Customer Satisfaction

Reduced time for documentation

Prioritize CAPA actions

Complaince with Quality Standards

Easy Analysis of root causes

Centralised document management for easy retrieval of documents

Timely alerts for Actions

Prevent Complaints Recurrence